When you purchase goods or services, you expect them to be of the standard promised. Unfortunately, things do not always go as planned. Faulty products, poor workmanship, or misleading sales can leave you out of pocket and frustrated.
At Latimer Solicitors, our consumer dispute solicitors help individuals and businesses across England and Wales resolve disagreements quickly and fairly. We provide straightforward legal advice to help you understand your rights and take effective action to recover losses or enforce consumer protection laws.
Why Consumer Disputes Matter
Consumer law exists to protect you from unfair treatment by traders, service providers, or sellers. If a product or service fails to meet legal standards, you may be entitled to a repair, replacement, refund, or compensation.
You may need legal advice if:
- You have bought faulty goods or services and the seller refuses to fix the issue.
- You were misled by false advertising or unfair trading.
- A company breached the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
- You’re dealing with a refund or cancellation dispute.
- A trader has ignored your complaint or refused to communicate.
Our solicitors help you assert your rights and secure a fair outcome, whether through negotiation or formal legal action.
How Latimer Solicitors Can Help
We advise on all types of consumer and service-related disputes, acting for both individuals and small businesses. Our approach is clear, practical, and focused on resolution rather than confrontation.
We can assist with:
Faulty Goods and Poor Services
If a product or service does not meet the agreed standard, we can help you:
- Enforce your rights under the Consumer Rights Act 2015.
- Pursue a repair, replacement, or refund.
- Challenge poor-quality or incomplete work.
Misrepresentation and Unfair Trading
We can advise on claims involving:
- False advertising or misleading descriptions.
- Aggressive or deceptive sales practices.
- Hidden costs or unfair contract terms.
- Unauthorised payments or changes to services.
Online and Distance Purchases
Online transactions have specific legal protections. We help with disputes involving:
- Failure to deliver goods or services.
- Non-compliance with cancellation or refund policies.
- Misuse of personal or payment information.
Consumer Credit and Finance Disputes
We assist with issues arising from:
- Hire purchase or finance agreements.
- Unauthorised charges or interest.
- Breach of consumer credit regulations.
Our aim is always to resolve disputes efficiently while keeping costs proportionate to the value of the claim.
Our Process / What to Expect
We make consumer dispute resolution clear and straightforward.
- Initial Consultation: We review your purchase, contract, or complaint history.
- Assessment: We identify your legal rights and the strength of your claim.
- Negotiation: We contact the trader or company to seek a fair settlement.
- Formal Action: If necessary, we pursue the matter in court or through an ombudsman scheme.
- Resolution: We work to secure compensation, refunds, or contract enforcement.
Throughout the process, we keep you informed and in control.
Why Choose Latimer Solicitors?
- Extensive experience in consumer and contract law
- Nationwide service across England and Wales
- Approachable solicitors who explain your options clearly
- Transparent fees with fixed-cost options for many cases
- Regulated by the Solicitors Regulation Authority (SRA)
- Proven record of securing fair outcomes for clients
We combine professionalism with empathy, ensuring your consumer rights are fully protected.
